Refund Policy
Refund Policy
Thank you for shopping with Panels.de. We want you to be satisfied with your purchase. Please read our refund policy carefully.
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
The item must be in its original packaging
-
Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain types of items may not be returned, including:
-
Gift cards
-
Final sale items
-
Personalized or custom-made products
-
Items marked as non-returnable
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be processed to your original method of payment
-
Processing time may take 5–10 business days depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us first.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.
7. Contact Information
For return requests or questions, please contact us:
Panels.de
412 W 7th St STE 1052
Clovis, NM 88101
United States
Email: thuy0907844375@gmail.com